Data deletion instructions
Any ClientForge user or authorized business representative can request deletion of data associated with their account or connected integration.
Request deletion from ClientForge
- Email connect@clientforge.in from the email address associated with your ClientForge account, where possible.
- Use the subject ClientForge Data Deletion Request.
- Identify the ClientForge account or business and describe the requested scope: account data, CRM/customer data, Meta/WhatsApp integration data, another integration, or all applicable data.
- We may ask you to verify your identity and authority over the account before deletion is performed.
Meta and WhatsApp integration data
If your ClientForge account has connected Meta or the WhatsApp Business Platform, a verified deletion request may include ClientForge-held connection identifiers, authorization credentials/tokens, WhatsApp Business Account and phone-number identifiers, synchronized messaging data, webhook-derived data and related integration records, where applicable to your account and subject to required retention.
Other connected-service data
Where other integrations such as email, SMS, RCS, Telegram or an AI provider are enabled, a verified deletion request may also cover ClientForge-held provider identifiers, connection records, synchronized content, delivery or interaction metadata, or AI-task data associated with that integration, subject to legitimate retention requirements and the provider's own systems and policies.
Disconnecting is different from deleting
Removing ClientForge authorization in Meta or disconnecting an integration stops future authorized access through that connection. It does not automatically remove CRM records or communication history that were already stored in ClientForge. To remove ClientForge-held copies, submit the deletion request described above.
What happens after a verified request
We aim to complete verified deletion requests without undue delay and ordinarily within 30 days. Some limited information may be retained where reasonably necessary for fraud prevention, security, dispute resolution, accounting, contractual obligations or applicable law. Backup copies may remain until they expire through normal backup-retention cycles.
No deletion fee
ClientForge does not charge a fee merely to submit or process a valid data deletion request.
Need assistance?
Email connect@clientforge.in or call +91 98615 09000.